Privacy Policy

This Privacy Policy governs the manner in which SRIJORAA Contemporary Creative Design House (hereinafter referred to as “SRIJORAA”, “the Studio”, “we”, “our”, or “us”), acting as a Data Fiduciary under the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000, collects, processes, stores, and protects personal data obtained from visitors, patrons, and clients across our digital platform.

Our registered studio operations are based in Lucknow, Uttar Pradesh, India. We specialize in small-batch sculptural botanical candles, fluid mineral resin homeware, parametric 3D printed objects, and curated celebration gifting. By browsing our website, placing an order, or communicating with our studio, you acknowledge the terms of this policy.

To fulfill orders, coordinate insured courier dispatch, and provide personalized concierge support, we collect the following categories of data:

• Identity & Contact Data: Full legal name, billing address, delivery address with pincode, primary email address, and mobile telephone number.
• Gift Recipient Details: For Srijoraa Gifting celebration parcels, we collect the recipient’s name, delivery destination, and bespoke calligraphy message card notes provided by the purchaser.
• Transaction & Order History: Items selected, custom finishes requested, order identifiers, timestamp, invoice totals, and payment confirmation status.
• Technical & Device Telemetry: IP address, browser type, operating system, and session tokens collected strictly to maintain shopping bag persistence and protect our checkout against fraud.

Your personal data is processed solely for lawful, specific, and transparent purposes:

• To handcraft, pack in sustainable honeycomb buffer, and dispatch your selected architectural objects.
• To generate statutory GST tax invoices and comply with Indian commercial taxation laws.
• To transmit air waybill (AWB) consignment tracking links via SMS, WhatsApp, and email so you can track parcel transit in real time.
• To provide responsive customer support regarding order modifications, care instructions, or transit damage claims.
• To send our occasional studio publication (“A Note from Srijoraa”) solely to patrons who have provided affirmative opt-in consent.

SRIJORAA does not capture, store, or process your credit card numbers, debit card PINs, CVVs, or net banking passwords on our internal servers.

All electronic payments are conducted through accredited, RBI-authorized, PCI-DSS Level 1 compliant payment gateways (such as Razorpay, UPI, and authorized banking switches). Your financial session is encrypted with end-to-end 256-bit SSL/TLS security protocols, ensuring maximum transactional protection.

We share necessary elements of your personal data strictly with trusted service partners under binding confidentiality agreements:

• Verified Courier Partners (BlueDart, Delhivery, DTDC): Recipient name, delivery address, and contact number are provided solely to enable door-to-door transit and delivery OTP verification.
• Cloud Infrastructure & Security Providers: Enterprise server hosts maintaining robust firewall defense, automated backups, and encrypted databases.
• Statutory Legal Authorities: If compelled by judicial subpoena, court order, or legal enforcement under Indian jurisdiction.

Our website uses essential functional cookies and browser storage tokens to deliver an intuitive luxury experience:

• Shopping Bag Cookies: Preserves your selected candles, resin objects, or gift sets while navigating collections.
• Wishlist Local Storage: Maintains saved pieces on your device without requiring an immediate account login.
• Security Nonces: Prevents cross-site request forgery (CSRF) during contact note submission and checkout.

You may configure your web browser to disable or clear cookies; however, essential shopping bag features may require cookies to complete purchases.

As a data principal under Indian data governance laws, you are entitled to exercise the following rights:

• Right to Access & Summary: Obtain confirmation of the personal data our studio maintains about you.
• Right to Correction & Updating: Request prompt correction of inaccurate delivery addresses, telephone numbers, or names.
• Right to Erasure (Right to be Forgotten): Request deletion of your patron profile and marketing preferences, subject to statutory tax retention rules.
• Right of Grievance Redressal: Lodge inquiries or concerns directly with our designated Grievance Officer.

To exercise any of these rights, simply email our studio concierge at support@srijoraa.com with your request.

We retain your order and invoice records for the mandatory statutory period prescribed under Indian GST regulations and the Companies Act (typically 7 to 8 financial years). Non-essential customer telemetry and inactive cart drafts are automatically purged at regular intervals.

In compliance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, SRIJORAA has appointed a designated Grievance Officer to oversee data protection, patron privacy, and customer complaints.